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Common Questions
How quickly does your support team respond?
Pro plan customers receive email responses within 24 hours. Enterprise customers have a dedicated support engineer and SLA-backed response times starting at 4 hours for critical issues.
Do you offer professional services or onboarding help?
Enterprise customers receive a dedicated onboarding engineer for the first 90 days. We also offer paid professional services packages for complex migrations and custom integrations.
Can I get a custom demo for my specific stack?
Absolutely. Fill out the demo request form and mention your stack in the message. We'll prepare a tailored demo walkthrough for your environment.
How do I report a security vulnerability?
Please email security@atatus.com with details. We follow responsible disclosure and aim to respond to all security reports within 24 hours.